Terms of Service

These Terms of Service (“Terms”) are a binding agreement between LeadLedger LLC (“LeadLedger,” “we,” “us,” or “our”) and the business that creates an account or uses our services (“Customer,” “you,” or “your”). They are effective June 27, 2026. By creating an account or using the Service, you agree to these Terms.

1. What LeadLedger does

LeadLedger operates a pay-per-call lead service that connects home-service businesses with prospective customers (“Callers”) through tracking phone numbers. You maintain a prepaid balance, and each billable call routed to you is charged at the per-call price you set as your bid. The Service includes our website, dashboard, call routing, billing, and related features.

2. Accounts and approval

To use the Service you must create an account and be approved by LeadLedger. We review applications before activation and may approve, decline, suspend, or terminate an account at our discretion. You are responsible for the accuracy of your account information, for keeping your login credentials confidential, and for all activity under your account.

3. Prepaid balance and per-call pricing

The Service operates on a prepaid basis. You add funds to your balance, and billable calls draw that balance down at your per-call bid. Your bid (cost per qualified call) is set at signup and may be changed only by your LeadLedger account representative; it is not self-service editable.

Because a call already in progress completes even if it crosses your balance to zero, and because routing changes may lag, your balance may go negative. You remain responsible for, and agree to repay, any negative balance.

4. Billable and non-billable calls

You are charged for qualified leads. A qualified lead is billable regardless of outcome. The following are billable, even though they may not result in a booking:

• Price shoppers and callers comparing options;
• Missed or unanswered qualifying calls;
• Callers who do not book or hire you.

The following are non-billable and credit-eligible:

• Calls outside the scope of your trade or services;
• Wrong numbers;
• Spam, robocalls, and telemarketers;
• Calls from outside your service area.

Some exclusions are applied automatically: calls shorter than a minimum duration threshold are not billed, and repeat calls from the same caller within a 24-hour window are not billed again. Out-of-area and out-of-scope calls are not auto-excluded and are instead handled through the dispute process below.

5. Disputes and credits

If you believe a call was non-billable, you may flag it for review within four (4) days of the call. We will review eligible disputes and, where warranted, credit the charge back to your balance. Charges not disputed within four (4) days are deemed accepted. You agree to use this dispute process before initiating any payment dispute or chargeback.

6. Payment and auto-reload

Payments are processed by our third-party processor, Stripe. By adding funds or enabling auto-reload, you authorize LeadLedger and Stripe to charge your payment method for funds you add, for automatic refills you enable, and for amounts you owe, as further described in the Billing Authorization, which is incorporated into these Terms. If you enable auto-reload, you authorize recurring off-session charges to your saved payment method whenever your balance falls below the threshold you choose, until you disable it.

7. Pausing and cancellation

You may pause or stop receiving leads at any time from your dashboard. To cancel your membership, email us at info@theleadledger.com and we will process the cancellation for you. Routing changes may not take effect immediately; a call already in progress or routed before a pause takes effect may still connect and bill. There are no contracts or monthly minimums. Amounts already owed remain payable.

8. Call recording and telephone compliance

Calls routed through the Service may be recorded and transcribed for quality, billing, and dispute resolution. Recording laws vary by jurisdiction, and some states require the consent of all parties to a call. You are solely responsible for complying with all laws applicable to your calls and marketing, including the Telephone Consumer Protection Act (TCPA) and applicable state recording and telemarketing laws, and for providing any disclosures or obtaining any consents required for calls you handle.

9. Charges, acceptance, and chargebacks

You accept and are responsible for all billable charges incurred on your account, including any negative balance. You agree to raise any billing concern through the dispute process in Section 5 before initiating a chargeback or payment dispute with your bank or card network. Initiating a chargeback without first using the dispute process is a breach of these Terms.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not guarantee any particular volume, quality, or conversion of leads, or any level of revenue or business results. You use the Service at your own risk.

11. Limitation of liability

To the fullest extent permitted by law, LeadLedger will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total amounts you paid to LeadLedger in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless LeadLedger and its officers, members, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your calls and marketing practices, your violation of these Terms, or your violation of any law or the rights of any third party.

13. Dispute resolution, arbitration, and class-action waiver

Before starting arbitration, the parties agree to first attempt to resolve any dispute informally for thirty (30) days after written notice of the dispute. If the dispute is not resolved, it will be settled by binding arbitration on an individual basis, seated in the State of Oregon. You and LeadLedger each waive any right to a jury trial and any right to participate in a class, collective, or representative action.

14. Governing law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by a new version number and effective date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact LeadLedger LLC at info@theleadledger.com.